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Payroll Service FAQs

Answers to some commonly asked questions on Carval's outsourced payroll services.

How do I provide my payroll data to Carval?

This will depend on the services that you bought from Carval. Typical methods include:

  • Via a web portal where you can enter new employees, leavers, changes, period variations, sickness and also view payslips and P60s OR
  • Via our standard spreadsheet template uploaded to a secure SFTP location OR 
  • Via an interface in your Carval HR Software OR  
  • Via an interface with your Carval Payroll Software           

Standard monthly “default” amounts are picked up each period if no amendments are required.             

How long will it take Carval to turn my payroll around?

At the start of the calendar year we will create a deadline calendar specifically for each customer that takes into account both their pay date and the combination of services that they have purchased. The following timescales are an average:               

  • Once payroll data is sent to Carval it will take approximately 4 working days for it to be processed and a set of reports sent to you (depending on the size of your payroll).       
  • You then have 3 working days to check the reports provided and advise of any necessary amendments.              
  • When confirmation of the payroll is received payslips are produced.                      
  • 4 days before pay day the BACS file is sent.        

How flexible are these dates? 

The deadline calendar we provide allows for all processes to be done in the most efficient way. However if amendments are required and these are considered feasible, then it can be adapted. Once the payroll due date has been reached no more additional amendments can be made unless agreed prior to the pay period.

What types of payslips are available?   

You can choose from the options below:             

  • E-Payslips. These are password protected and are sent via email.                            
  • Hard copies. These are sealed tri-fold paper payslips.                    
  • Self-Service. These are viewed via a secure web-portal and are available where Carval’s Unity Online software is installed.                             

If some of your employees would prefer hard copies and other e-payslips then this is possible.

How can I be sure my payroll information is safe and secure?

Carval holds all client payroll information in a highly secure environment at a specialist data centre in the UK, where it can only be accessed by our bureau team. This ensures that your information remains safe even if something were to happen to Carval’s offices.

Clients are provided with their own SFTP location for the secure transfer of files and information.           

What checks are carried out?

The payroll checking process at Carval is a strict one, which involves multiple stages and people.

One member of the bureau team completes the payroll changes and produces the reports required. Then another member of the team checks these reports against the original payroll information. Only once these checks have been completed are the reports sent to the customer - for a final checking.

The Carval employee who processed the payroll then produces the BACS file but another member of the team processes the BACS file to the BACS provider for payment and checks against the reports.               

What about processing RTI?

If your business is already registered with HMRC and is doing RTI submissions, then we can use your HMRC user details in order to send FPS/EPS each period.

If not then Carval has its own HMRC user details which customers can be registered to. This allows us access to collect HMRC messages like P6’s, Student Loan notices etc. as well as the monthly submissions.             

Any other questions?

If you would like any further information then please don;t hesiate to gt in touch on 01908 787662 or sales@carval.co.uk

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